Terms of service
Welcome to our store!
Please read carefully all the information about the General Conditions of SaleThese define the rights and obligations of the parties in the context of sales made through the online store mplbeauty.comonline store, describing the steps necessary to place and track an order.
The General Terms and Conditions of Sale are the only applicable and supersede all other conditions, except for prior, express, written agreement.
A MPL'BEAUTY reserves the right to change the General Terms and Conditions of Sale, at any time without prior notice, and the conditions in force on the day the order is placed by the Customer will apply to each order. In all other cases, the law of distance selling in force will apply.
ORDERING FROM THE ONLINE STORE
Para place an order on the site mplbeauty.com, access 24/24 and 7/7 days: www.mplbeauty.com.
Always read the instructions for use of each product carefully, and in case of doubt use the contact form or send us an email to firstname.lastname@example.org or contact us by phone or WhatsApp at +351 925 530 592, before any use.
The photographs that illustrate the products, do not enter into the contractual field and do not replace any withpromissopor part of MPL'BEAUTY.
Whenever you place an order it is necessary that the Customer provides all the necessary data to registo eenvio from sua encoenda, preenchenfrom todos os campos obrigatory for this purpose.
Upon receipt of the order, the Customer will receive a confirmation of the order placed by e-mwhich does not, however, constitute its definitive acceptance. The order is only taken as final after an e-mail is sent by MPL'BEAUTY confirming your order.
A MPL'BEAUTY sends the order confirmation e-mail after full payment of the same, by the Customer.
In cases where the Customer does not make payment within 4 working days from the date of the order, the order is considered canceled.
In cases where the Customer makes a partial payment, i.e. the amount paid does not correspond to the total value of the order, he/she has 3 working days to pay the missing amount. If he fails to do so within the indicated period, a credit note will be issued for the amount paid so far.
SHIPPING & TRANSPORT
Where do you ship your products?
All over the world! As soon as your order is shipped, you receive a shipping confirmation email with informaçionsof rastremaento. We are not responsible for lost or stolen orders. For questions regarding your order, please send us an email to email@example.com or contact us by phone or WhatsApp at +351 925 530 592.
We are available from Monday to Friday, from 9am to 5pm UGT/GNT Lisbon.
Do you offer shipping?
We offer free shipping on orders over 50€ for Portugal. We are also pleased toofferecer 10% discount after subscribing to our newsletter.
How are the shipping costs calculated?
Domestic and international postage rates are calculated by the delivery company, based on the zip code and shipping destination. Remember that international packages are subject to taxes and customs duties that are not calculated at checkout. A MPL'BEAUTY has no control over these fees charged at the time of delivery. Please contact the local customs office in your country to determine these fees in advance.
How long should I wait for my order?
After confirmation of payment, the MPL'BEAUTY commits itself to process the order within 1 to 8 business days. Orders placed after 14:00 GMT and on weekends will be processed within 1 to 8 business days, starting the following Monday. We do not ship encomenfroms ao fim-of-ifmana ou feriods.
If for any reason it is not possible to meet the indicated maximum delivery time, the MPL'BEAUTY iwill inform the Customer of this fact and give him/her the option to keep the order and set a new delivery date or to cancel the purchase, in which case he/she will be refunded the amount initially paid.
From then on, it depends on the shipping option chosen!
- Portuguese Post: 5 to 15 working days.
- Carrier Portugal: 1 to 3 working days;
- European Post: 10 to 25 working days;
- Carrier Europe: 2 to 8 working days;
- International Mail: 1 to 6 weeks.
Tenha Please note that this information is given by the post office and the carrier used. There may be delays and therefore these numbers may not correspond to reality.
We are not responsible for any delays in the delivery of orders resulting from strikes or ortrassituations by the post office or the selected carrier.
Any complaints regarding the shipping service should be filed with that entity.
A MPL'BEAUTY assumes no responsibility for orders returned due to incorrect address, lack of postal receipt, not claimed within the deadline, among others.
How do I know when my order has been shipped?
You will receive an email with all the information and the tracking number, if you have one escolhThis method has not been used. Please make sure that you have entered the correct email address and that it does not go into the spam box.
Can I track the status of my order?
If you have placed the request for delivery by carrier (Portugal and Europe), you will receive an email with um nuummtracking number so that you can follow your order.
Do you ship same-day orders?
Not at the moment.
How do I know that the order will be delivered to me personally?
We recommend that you consider the following information:
- All carrier orders require a signature upon delivery;
- We cannot redirect orders after the items have been shipped, so please make sure there is someone who possa signara sua encomenfrom no enderee address de envio especificado;
- The carrier does not deliver to PO Box or General Delivery;
- If the carrier cannot find anyone at the indicated address, they will try to contact you by leaving an email with instructions. After 1 week, our Customer Service will contact you directly by email;
- It is the customer's responsibility to pay attention to the email to get information from the carrier, if there is no one to receive the delivery. The carrier does not contact the customer to advise the specific time of the new delivery. Choose an address where there is always someone who can sign for it.
- It is also the customer's responsibility to contact the carrier through the data sent by the same, and if you are not able after several attempts to contact the carrier, you can contact them by email. contacto, aMPL'BEAUTY can help.
Standard Standard Mail
- Encomenfroms by Correio Stanfromrd (sem tracking/n.º of envio): not existe forma from rastrear, por We therefore advise a more secure shipping, via carrier or mail with a shipping number. It has a cost associated with it, but the security is greater!
- If you have requested Standard Mail (no tracking), delays or other situations may occur where we are not responsible. MPL'BEAUTYPlease note that, despite the costs, there are safer methods for you!
We insure every purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, and from then on the responsibility for the goods purchased becomes yours. If you are not the recipient of your purchase (for example, a gift shipment), the person who signs for the delivery receipt will confirm that you have received and will be responsible for encomenfrom.
STOCKS AND AVAILABILITY
A MPL'BEAUTY respects the deadlines for sending an order as long as there is stock availability.
In the event that one of the products ordered is not available in stock, the MPL'BEAUTY will contact the customer by e-mail or by phone within a maximum period of 8 business days from the date of the order, in order to inform the new deadline for delivery of the product.
The prices of the products presented for sale in the Portuguese national territory are invoiced in euros and include VAT at the legal rate in force, excluding transport costs.
All expenses occurring due to the form of payment chosen by the Customer, in particular bank fees and charges, customs duties and charges of a similar nature shall be suporteds byoCliente.
We inform you that if the price indicated is incorrect and manifestly derisory, regardless of its cause (computer error, manual error, technical error, etc.) the order will be cancelled, even in cases where it has already been confirmed.
A MPL'BEAUTY reserves the right to change prices at any time, without prior notice.
Aceitamos todos the principarents carcredit cards, as well as payments via Stripe and Paypal. For more options, please send an email toa firstname.lastname@example.org.
RIGHT OF WITHDRAWAL, SATISFACTION OR REFUND
Within a maximum of 14 days after receipt of the order, the customer has the right to withdraw from the contract.
The expenses of the shipping fees for the product for decolution will be the responsibility of the customer.
The customer may be held liable for depreciation of the goods, if the handling carried out to inspect the nature, characteristics and functioning of the goods exceeds the handling that habitualmente é admitifrom.
Products excluded from the legal right of withdrawal:
- Products that are incomplete, damaged or used by the customer;
- Delivery of goods made to customer's specifications or manifestamentepersonalizadthe;
- Supply of sealed goods that cannot be returned for health protection reasons or of higienequando abertos apowders a entrega.
In case of exercise of the right of withdrawal, the MPL'BEAUTY will do its best to reimburse the customer promptly (by the same method of payment), noting, however, that this deadline will depend on the technical evaluations that will be made to the material, with aof 15 days (counted from the arrival of the products to the MPL'BEAUTY).
EXCHANGE OR RETURN
To exchange an item, the customer may contact our customer service, through the phone number or email in the "Contact Us" tab. The expenses of shipping fees are the responsibility of the customer (the product travels under his responsibility).
A troca ou devolução de um artigo deve respeitar the secuintes conditions:
- Not to have exceeded 14 days after purchase;
- Presentation of the invoice or receipt invoice or receipt;
- The item has not been used and is returned in the same conditions in which it was purchased, i.e. with the original packaging intact, accompanied by the respective accessories, manuals and gifts;
- The refund is always made through the same method of payment as the purchase.
We do not exchange used, unsealed products, scissors, razors, toiletries, articlespersonalizados or airtigos que if apresentem em más conditions.
In case of defect or non-compliance of a product, the exchange may be subject to prior evaluation and analysis by the official technical assistance of the brand.
A MPL'BEAUTY undertakes not to make any personal data available to third parties without the express written consent of the Customer, except in cases of legal enforcement of data disclosure.
We reserve the right to submit personal data relating to the Customer and bank agencies, but only to the extent strictly necessary for the purpose of credit checking.
DISPUTES AND LIABILITY
Resolution Alternative Dispute Resolution (ADR) Lei n.º144/2015 of 8 of setembro.
In the event of a consumer dispute, the consumer can appeal to European Online Dispute Resolution Platformavailable at http://ec.europa.eu/consumer/odr or to the following alternative consumer dispute resolution entities:
- For more information see the Consumer Portal at www.consumidor.pt
- For the resolution of any and all disputes arising from the interpretation or execution of these General Conditions, the court of the headquarters of MPL'BEAUTY.
MPL'BEAUTY is not responsible for delays or non-fulfillment reasons of force majeure, disruption, total or partial strike, postal services and means of transport.transport or communication, flood, fire or war. A MPL'BEAUTY is not responsible for any indirect damage, loss of profit, loss of benefit, loss of opportunity, damage or fees that may arise from the purchase of any product presented on the site.
A MPL'BEAUTYdoes not assume any responsibility for the misuse or uso indevido, nem byo dseaste derivadoda normal utiltsção dthe produtos que withercializes.
The application and use of the products marketed are the sole responsibility of the customer, who shouldá readatentamente the respetives instruçions of utilização, aplicaction e funcionamento. O cliente should verify that the product purchased corresponds to the one ordered by you. In accordance with Law no. 24/96 of July 31 and Decree-Law no. 67/2003 of April 8.
PROTECTION OF PERSONAL DATA
All o conteúfrom from site mplbeauty.com (illustrações, textthe, títules, marcas, imagens, vídeos) constiyoui property of the MPL'BEAUTY, its co-contractors or partners. The partial or total reproduction of the content by any procedure and in any medium is subject to prior express authorization from MPL'BEAUTY. Todthe the informationes, conteúdos, documentos and software offered by our services are protected by Portuguese and international legislation, with regard to intellectual property and copyright. A MPL'BEAUTY cannot authorize the copying, presentation or distribution of the contents of which you do not own the intellectual property right. Any fraudulent use of rights obtained by third parties constitutes a crime of counterfeiting, severely sanctioned by the Intellectual Property Code. A MPL'BEAUTY will not be liable in any way for the infringement of a user of rights obtained by third parties and perpetrated by the latter's activities on the site.