Refund policy

What is your return policy?

All workshops and events are final sale, no refunds allowed. To exchange an item, the customer may contact our customer service department by phone or email under the "Contact us" tab. Shipping costs are the responsibility of the customer (the product travels under the customer's responsibility).

A troca ou devolução de um artigo deve respeitar the secuintes conditions:

  • Not to have exceeded 14 days after purchase;
  • Presentation of the invoice or receipt invoice or receipt;
  • The item has not been used and is returned in the same conditions in which it was purchased, i.e. with the original packaging intact, accompanied by the respective accessories, manuals and gifts;
  • The refund is always made through the same method of payment as the purchase.

We do not exchange used, unsealed products, scissors, razors, toiletries, articlespersonalizados or airtigthe que if apresentem em más conditions.

In case of defect or non-compliance of a product, the exchange may be subject to prior evaluation and analysis by the official technical assistance of the brand.

 

What should I do if I do not receive what I ordered?

We apologize for the oversight. Please contact us atsupport@mafaldapintoleite.comor +351 925 530 592. Please indicate in which name/email you placed the order and its number in the subject of the email. We will help you as soon as possible!


I sent an email and still haven't received a reply. Why is that?

MPL'daily and MPL'beauty are based in Portugal and our office hours are Monday to Friday, from 9:00 to 17:00 GMT. We aim to answer all questions within 48 hours of receipt, so please wait. We will get back to you as soon as possible.


I received damaged products, how should I proceed?

If there is a problem with an item, please let our customer service team know as soon as possible by sending an email to support@mafaldapintoleite.com or via phone/Whatsapp at +351 925 530 592. We will resolve it as soon as possible - we just ask that you include as many details as possible, including photos.


How can I return or exchange an item?

If you are dissatisfied with a product, please send an email to support@mafaldapintoleite.com with "RETURN" in the subject line. In the email, include a photo of the product you wish to return and why. If such a return is possible and accepted by our returns department, you are hereby notified that by sending the return, it is at your own cost.


My return was incorrectly refunded. How should I proceed?

We are sorry if we made a mistake in processing your return. If you were expecting a refund and were not refunded the full amount, it may be because we did not refund delivery, shipping, and handling costs. Please contact us via email (support@mafaldapintoleite.com) or phone (+351 925 530 592) and explain the situation.


Can I update my order after it has been submitted?

Unfortunately, we cannot make changes after the request has been made, but please feel free to email us at support@mafaldapintoleite.com so that we can do our best to accommodate you!


How long does it take to process a return?

Once received by us, generally your return request is processed within 2-5 business days.