What is your return policy?
All workshops and events are final sale, no refunds allowed. Returns of return items eligible for return are accepted within 28 days of purchase. Items must be returned closed and unused, with everything as shipped, in their original packaging. The return is at your own risk and you must ensure that the item is packed properly. We are not responsible for damage caused by improper, damaged or lost packaging. If we receive damaged items, they will not be eligible for a refund. For worldwide returns, please remind us that refunds are issued in euros. Please note that we have the right to say what will be refund or not.
What should I do if I don't get what I asked for?
We apologize for the lapse. Please contact us firstname.lastname@example.org+351 925 530 592. Enter the name/email you placed the order and your number in the email subject. We will help you as soon as possible!
I sent an email and i haven't received a response yet. Why?
MPL 'daily and MPL 'Beauty are based in Portugal and our hours are Monday to Friday from 9:00 am to 5:00 PM GMT. Our goal is to answer all questions within 48 hours of being received, so please wait. We will contact you as soon as possible.
I received damaged products, how should I proceed?
If there is a problem with an item, please notify our customer service team as soon as possible by sending an email to email@example.com or via phone/Whatsapp on +351 925 530 592. We will resolve as soon as possible - we only ask that you include as many details as possible, including photos.
How do I return or exchange an item?
If you are dissatisfied with a product, please send an email to firstname.lastname@example.org "RETURN" in the subject line. In the email, include a photo of the product you want to return and why. If such a return is possible and accepted by our returns department, it is already notified that when sending the return, it is at its own cost.
My return was incorrectly refunded. How should I proceed?
We are sorry if we make any mistakes in processing your return. If you were expecting a refund and were not refunded the full amount, it may be because we do not refund the delivery, shipping and handling costs. Please contact us via email (email@example.com) or (+351 925 530 592) and explain the situation.
Can I update my order after it has been submitted?
Unfortunately, we can't make any changes after the request has been made, but don't hesitate to send us an email to firstname.lastname@example.org so we can do our best to please you!
How long does it take to process a return?
Once received by us, usually your return request is processed within 2 to 5 business days.