What is your return policy?
All workshops and events are final sale, no refunds allowed. Returns of items eligible for return are accepted within 28 days of purchase. The items must be returned unopened and unused, with everything as it was sent, in its original packaging. The return is at your own risk and you must ensure that the item is properly packaged. We are not responsible for damage caused due to improper packaging, damaged or lost. If we receive damaged items, they will not be eligible for refund. For worldwide returns, please note that refunds are issued in euros. Note that we have the right to say what will be refund or not.
What should I do if I don't get what I asked for?
We apologize for the lapse. Please contact us firstname.lastname@example.org or through the +351 925 530 592. Indicate in which name / email you placed the order and its number in the subject of the email. We will help you as soon as possible!
I sent an email and still haven't heard back. Why?
MPL 'daily and MPL' Beauty are based in Portugal and our hours are Monday to Friday, from 9:00 to 17: 00 GMT. We aim to respond to all inquiries within 48 hours of receipt, so please wait. We will contact you as soon as possible.
I received damaged products, how should I proceed?
If there is a problem with an item, please notify our customer service team as soon as possible by sending an email to email@example.com or via phone / Whatsapp to +351 925 530 592. We will resolve as soon as possible - we just ask that you include as many details as possible, including photos.
How can I return or exchange an item?
If you are dissatisfied with a product, please email us at firstname.lastname@example.org with "return" in the subject line. In the email, include a photo of the product you want to return and why. If such a return is possible and accepted by our returns department, you are hereby notified that, when sending the return, it is at your own cost.
My return was incorrectly refunded. How should I proceed?
We are sorry if we made a mistake in processing your return. If you were expecting a refund and have not been refunded in full, it may be because we do not refund delivery, shipping and handling costs. Please contact us via email (email@example.com) or telephone (+351 925 530 592) and explain the situation to us.
Can I update my application after it has been submitted?
Unfortunately, we cannot make changes after the order has been placed, but please feel free to email us at firstname.lastname@example.org so we can do our best to accommodate you!
How long does it take to process a return?
Once received by US, usually your return request is processed within 2 to 5 business days.